Who's behind this, and why are we doing it?
I've spent years working in tech, and one thing I've noticed is that regular people get left behind. When your computer breaks, your options are usually: pay someone a lot of money, spend hours lost in confusing forums, or just give up.
I started freesoftware.support because I think that's wrong. Everyone deserves access to real, human tech help — whether you're a retiree trying to set up email or a student whose laptop is acting up before a deadline.
The name "free software" has a double meaning, and both are intentional:
That said, I'm not here to lecture anyone. If you're running Windows and it works for you, great — I'll help you with that too. If you're curious about Linux or open-source alternatives, I'm happy to show you what's out there. No pressure either way.
Let's talk about the elephant in the room. Yes, calls are recorded and may end up on YouTube.
Here's why: creating these recordings turns each support call into something that can help thousands of people with the same problem. And the ad revenue and supporter contributions from the YouTube channel are what fund this whole operation. No recordings means no revenue means no free support.
I'm upfront about this because I think honesty is more important than making the pitch sound perfect. You'll always know you're being recorded. If that's not for you, no hard feelings.
The tools I use are open source wherever possible: