IT support, development, and community access in Douglas County, Oregon.
freesoftware.support is run by David Hamner, with thirteen years of IT experience ranging from programming to managed service providers. David helped bring the Librem 5 to market and has built a career around open-source software and development. Full background on LinkedIn.
We also have a YouTube channel where you can see the kind of work we do. The channel has been through a big shift recently, moving from Linux phone content toward community IT support.
freesoftware.support is a community tech support service. The name has a double meaning: free as in cost (pay what you can, including nothing) and free as in freedom (open-source tools are at the core of everything we build).
The service is funded by Patreon supporters, PayPal donations, and YouTube ad revenue from published support sessions. Everyone gets the same tools and the same effort regardless of what they pay.
We leverage AI extensively to deliver efficient support. Email support is handled by an AI-powered system. Phone calls use local AI models for transcription and notes. We use Claude for complex troubleshooting. The goal is to solve your problem using whatever works.
The tools behind this are open source wherever possible:
All calls are recorded for ticket tracking and quality purposes. Sessions are only published on YouTube with your explicit consent. You can opt out at any time and your support stays the same.
Full details in our Terms of Service.
freesoftware.support