Download RustDesk so we can see your screen and help you fix the problem.
RustDesk is a free, open-source program that lets us see your screen and control your mouse and keyboard, but only when you give us permission. Think of it like having a tech-savvy friend look over your shoulder, except they can actually click things for you.
It's safe, it's free, and when you close it, we lose access immediately. No spying, no staying connected in the background. You're always in control.
Click the button below to go to the RustDesk download page. Choose the version that matches your computer (Windows, Mac, or Linux).
RustDesk is free and open-source software. It does not cost anything to download or use.
Once the download finishes:
Find the downloaded file. It's usually in your Downloads folder.
Double-click it to run. If your computer asks "are you sure?" just click Yes. It's safe.
RustDesk will open. You'll see a window with your ID and a One-time Password.
Once RustDesk is open, you'll see two things on screen:
Just read both of those to us over the phone. That's all we need to connect and start helping you.
Yes. RustDesk is open-source, meaning anyone can inspect the code. It doesn't install anything sneaky, and it only connects when you give someone your ID and password. When you close it, the connection is gone.
No. Once you close RustDesk or end the session, we have no access whatsoever. The one-time password changes each time, so even if you leave RustDesk open, we can't reconnect without a new one.
Only if you think you might call again. You can uninstall it any time. There's nothing it leaves behind.
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